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Connect your devices
Learn how to connect card readers, terminals, and printers to your Terminal Pay account.
Accessing Device Settings
To connect a device to your Terminal Pay account:
- Tap the menu in the top right corner to go to the My account page
- Scroll down and tap on "My devices" in the Settings section
Once you're on the My devices screen, you'll see several options for connecting different types of devices.
Device Connection Options
- Connect my card reader: This option allows you to connect a WisePad 3 card reader to your Terminal Pay account.
- Connect my terminal: Use this option to connect an S700 payment terminal.
- Connect a printer: This option allows you to connect a compatible receipt printer to your Terminal Pay account.
- Purchase equipment: If you need additional equipment, select this option to browse and purchase.
General Connection Process
While the specific steps may vary slightly depending on the device you're connecting, the general process is:
- Select the appropriate device type from the My devices screen
- Ensure your device is powered on and in pairing mode (refer to your device's manual)
- Follow the on-screen instructions to complete the pairing process
- Once connected, you'll see the device listed with its connection status
Note: Make sure Bluetooth is enabled on your mobile device before attempting to connect any Bluetooth-enabled card readers or printers.
Troubleshooting Connection Issues
If your device won't connect:
- Ensure the device is charged and powered on
- Check that Bluetooth is enabled on your mobile device
- Try restarting both the device and your mobile device
- Make sure the device is within range (typically 10 meters/30 feet)
- Update your Terminal Pay app to the latest version
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For any further questions or help, please email us at support@terminalpay.com.