Privacy Policy

1. Introduction

Lopay Limited and our affiliates (collectively "we", "us", or "our") care about your privacy and are committed to maintaining your trust by protecting your personal information. This Privacy Notice ("Notice") describes how we collect, use, disclose, and otherwise process personal information when you download the Terminal Pay App (the "App"), create a Terminal Pay Account and use our services and the Terminal Pay Rewards Scheme. The Notice also sets out how we process personal information in connection to our use of our website.

Terminal Pay's services allow you, our Merchant customers, to make and receive payments for the purchase and sale of goods and services from your own customers (the "End Users"). Through the use of our services, Terminal Pay will also collect and process personal information from End Users, details of which is set out in this Notice.

Terminal Pay acts as the data controller of your personal information when you engage with our services or, in the case of End Users, when you use a Terminal Pay Terminal to make purchases. This means we have certain obligations in relation to how we process your personal information and that you have certain rights in relation to your personal data which we respect.

2. Terminology

In this Privacy Notice we use the following terminology:

• Merchant User – You are a Merchant User if you are receiving our services and are one of our small or independent business customers (or a prospective business customer) using a Terminal Pay payment terminal and associated Terminal Pay Merchant-facing app to receive payments.
• End User – You are an End User if we do not act as a service provider to you directly but you use a Terminal Pay terminal when you make a payment with one of our Merchant Users.
• Terminal Pay Card – The Terminal Pay Card is the virtual payment card which can be used by Merchant Customers to spend with participating vendors and receive rewards such as a reduction in processing fees.

3. Information We Collect

We collect information about you when you use our services, including:

• Account Information: When you create a Terminal Pay account, we collect your name, email address, phone number, login credentials, business information, and other information you provide during account setup.
• Transaction Information: We collect information about the transactions you process through Terminal Pay, including payment method details, transaction amounts, and timestamps.
• Device Information: We collect information about the devices you use to access our services, including hardware model, operating system, unique device identifiers, and mobile network information.
• Location Information: With your consent, we may collect precise location information from your device to provide location-based services and fraud prevention.
• Usage Information: We collect information about how you interact with our services, including the features you use, the actions you take, and the time, frequency, and duration of your activities.

4. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Verify your identity and prevent fraud
• Communicate with you about products, services, offers, and promotions
• Personalize your experience and provide content and features that match your profile and interests
• Monitor and analyze trends, usage, and activities in connection with our services
• Comply with legal obligations and enforce our terms of service

5. Information Sharing and Disclosure

We may share your information with:

• Service Providers: We share information with third-party service providers that help us operate, provide, improve, and market our services.
• Payment Processors: We share information with payment processors, including Stripe, to facilitate transactions.
• Business Partners: We may share information with business partners to provide joint content or services.
• Legal Requirements: We may disclose information if required to do so by law or in response to valid requests by public authorities.
• Business Transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

6. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access and receive a copy of your personal information
• The right to rectify or update your personal information
• The right to delete your personal information
• The right to restrict or object to our processing of your personal information
• The right to data portability
• The right to withdraw consent

To exercise these rights, please contact us at support@terminalpay.com.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When determining how long to retain information, we consider the amount, nature, and sensitivity of the information, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process the information, and applicable legal requirements.

8. Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized or unlawful processing, accidental loss, destruction, or damage. However, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

9. International Data Transfers

We may transfer your personal information to countries other than the one in which you live. We deploy appropriate safeguards to ensure that your personal information remains protected in accordance with this Privacy Policy.

10. Children's Privacy

Our services are not directed to children under the age of 16, and we do not knowingly collect personal information from children under 16. If we learn that we have collected personal information from a child under 16, we will take steps to delete such information as soon as possible.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by email or through a notice on our website prior to the changes becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us:

support@terminalpay.com
Phone: +44(0)20 4571 4796