Refunding a payment on a closed cart

1. Open the Activity screen in the Terminal Pay app (4th icon at the bottom).
2. Go to the section titled Shop sales and select See all to view your previous carts.
3. Select from the recent transactions which cart you would like to issue a refund for.
4. When you open the transaction, you will see the sales information. To start the refund, select the payment at the bottom of the screen titled Payments Taken.
5. Select Refund at the bottom of the screen.
6. Use the keypad to type in the amount you want to refund, then select Done.
7. A pop-up will appear reminding you that refunds are immediate and irreversible. If you still wish to continue with the refund select Refund now, otherwise select Cancel.
8. The refund has now been issued. If you wish to send a receipt, select Need to send a receipt and choose from the sending methods.

There is no additional fee for a refund, however the original transaction fee is not refunded. This is because costs are incurred from the card networks (e.g. Visa or Mastercard) that are non-refundable.